Return & Refund Policy

This policy explains how High Class Hookah & Vape Shop handles eligible returns and refunds for purchases made at our Las Vegas retail storefront. It is available publicly so customers can review the terms before purchasing.

Eligible returns, including change-of-mind returns

For a change of mind or buyer’s remorse, an item may be eligible for return when all of the following apply:

• The return is requested within 14 calendar days of the original in-store purchase.
• The item is unused, unopened, and in its original sealed packaging with all included parts and accessories.
• You provide the original receipt or another form of purchase verification accepted by the store.
• The item is not listed below as non-returnable.

Non-returnable items

For health, hygiene, safety and product-integrity reasons, the following items are not eligible for a change-of-mind return once opened, used, activated, filled, installed, or removed from sealed packaging:

• Vape, nicotine, tobacco or hookah consumables and related consumable products.
• E-liquids, pods, coils, cartridges, disposable devices, mouthpieces and other products that contact the mouth or contain consumable material.
• Items sold as final sale where that condition was clearly disclosed before purchase.
• Gift cards or other non-returnable items where prohibited from refund by applicable law.

Defective, damaged or incorrect items

If an item appears defective, damaged, or incorrect, contact or visit the store as soon as reasonably possible, preferably within 7 calendar days of purchase. Bring the item, its packaging, accessories, and proof of purchase. We may inspect the product and, where appropriate and permitted, offer a replacement, store credit, or refund. Manufacturer warranty terms may apply to certain products.

How to make a return

Returns are handled in store only at 5651 S Grand Canyon Dr #120, Las Vegas, NV 89148. Because this website currently does not ship online orders, we do not currently accept mailed returns or issue return shipping labels.

Return fees and restocking fees

There is no restocking fee for an eligible return accepted under this policy. There is no return-shipping fee because returns are made in person. Customers are responsible for their own transportation to the store.

Refund method and timing

Approved refunds are issued to the original payment method when reasonably available. Card refunds can take additional time to appear depending on the payment provider or financial institution; a typical processing period is approximately 3–10 business days after the refund is issued. Cash-purchase refunds, when approved, are handled in accordance with store procedures and applicable law.

Legal rights

This policy does not limit any non-waivable rights or remedies that apply under applicable consumer-protection law.

Questions about a return

Call (702) 331-5959 or visit 5651 S Grand Canyon Dr #120, Las Vegas, NV 89148 before traveling if you need to confirm whether an item is eligible.

Last updated: September 29, 2026.